Interpersonal Conflict Management - 2365 Words

INTRODUCTION It is believed that all conflict is bad, it creates tension, destruction of working relationships and reduces productivity. Therefore, it should be eliminated by all means. This understanding is not correct. Some conflicts are unavoidable in all organizations, because it is associated with the struggle for existence and development of the organization. All individuals and organizations perform the environment which requires competition for limited resources, include of financial resources and information resources, etc.... In other words, in this environment both organizations and individuals have to accept change and develop to adapt the environment. The limited resources have created some level of conflicts, such as†¦show more content†¦This company operates in the field of education and training. We have a lot of training courses, focus on students and organizations. This is a small company whose structure contains three main parts as below diagram: Figure : Structure of ASK company The administration department is in charge of administrative task and accounting. Program developing department is responsible for sales marketing department as well because main sales forms are Telesales and consulting programs to clients. The company is managed as family style. There is no clear separation between the level of manager and staff. To create a comfortable and flexible working environment staff is managed by objectives without any constraint of time. This model of management operates effectively in the first phase of the company. However, in the development of the organization, this model becomes incompatible. It requires the company managers to apply another suitable management model. CONFLICT ISSUES / PROBLEM The expansion and development require ASK Company to recruit new staff. The managers face difficulty in managing their staff when the number of employees increases. In December 2010, the company decided to apply new management policy for all employees. A series of new regulations about the position, salary, bonus, working time,...were issued. This new policy was not positively responded by the employees. Moreover, it leaded to the conflict between the managers and theirShow MoreRelatedGender And Interpersonal Styles, Negotiation And Conflict Management1457 Words   |  6 Pagesâ€Å"How males and females differ: Gender differences in interpersonal styles, negotiation and conflict management.† Introduction Women are relationship-oriented, emotional and cooperative whereas men are assertive, demanding and self-assured. This is the widely held gender stereotype that some people hold around us. Whether men and women in fact communicate differently or behave differently in communication, there is clearly a perception that they might. It is important to address these perceptionsRead MoreConflict Management, Interpersonal Communication, And Motivational Theories1106 Words   |  5 PagesThe reading of this forum presented concepts of conflict management, interpersonal communication, and motivational theories and their significance to the overall success of an organization. As we dig deeper into the material for leadership and management, the shining theme throughout our readings has been self-less leadership (Satterlee, 2013). This week, we focused on the importance of interpersonal communication, and conflict management. Owner, leaders, and managers must understand the importanceRead MoreT ypes of Conflict in Organisations1434 Words   |  6 PagesConflict Identification and Resolution Name of Student Institutional Affiliation Conflict refers to the struggle or disagreement between people or parties with opposing principles or opinions. An interactive human being is involved in quite a few conflict scenarios through the course of his or her life and a group of people in a team or organization is quite often faced with conflicts as a result of differences in ideologies or when one party doesnt perform as well as expectedRead MoreConflict Management1469 Words   |  6 PagesConflict Management Conflict Management Yamil Little Strayer University BUS520 Dr. Anthony Hughes 02/27/11 Conflict Management Introduction In today’s ever-changing business environment organizations encounter varying levels of intrapersonal, interpersonal, intragroup, and intergroup conflicts. Intrapersonal conflict is a battle within oneself, which usually involves a life goal and/or change. Interpersonal conflict is when two or more people have opposing perspectivesRead MoreConflict1233 Words   |  5 PagesConflict and negotiation in the workplace Conflict occurs with two or more people who, despite their first attempts at agreement, do not yet have agreement on a course of action, usually because their values, perspectives and opinions are contradictory in nature. Conflict can occur: 1. Within yourself when you are not living according to your values. 2. When your values and perspectives are threatened. 3. When there is discomfort from fear of the unknown or from lack of fulfillmentRead MoreEssay on Conflict Management1382 Words   |  6 PagesIntroduction to conflict The term conflict referred to perceived incompatible differenced resulting in some form of interference or opposition. Conflict is a natural part of organizational life because the goals between mangers and workers are often incompatible. If people perceive that differences exist then conflict state exists. Conflict is not exists between individual only, it also can exist between departments and divisions that compete for resources or even because of overlapped authorityRead MoreConflict Of Conflict Management Styles1690 Words   |  7 Pages Many people do their best to avoid conflict at all costs, but it is an occurrence that everyone must deal with from time to time. Understandable, the avoidance of conflict is glamorous, however learning how to handle the conflicts can make them seem less bothersome. Learning how to manage conflict is a key factor in becoming a manager and the execution of that learning can be very different from manager to manager. Shanker (2013) describes conf lict management styles as an equation involving theRead MoreConflict Management Style With Others1444 Words   |  6 PagesConflict Management Style When considering your conflict management style with others, be it; personal or professional, we tend to use the style that seems appropriate to the conflict. Managing conflict is a difficult task that we all face during our life time, but becoming aware of your own characteristic style could help determine why conflicts result exactly the way they do. It helps determine what is a healthy outcome, or not? Each circumstance is different! Interpersonal conflict is veryRead More conflict management styles Essay559 Words   |  3 PagesConflict Management Styles nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;How many people have conflicts with there parents? This is not a uncommon thing for young adults to show conflict with their parents. Conflicts are something that occur very often and it seems as though young adults have lots of conflicts with their parents. Some young adults feel as though, if they are eighteen, nineteen, or twenty that they are able to make their own decisions. Whether it be staying out pastRead More Communication Patterns of Children During Conflict Essay examples1558 Words   |  7 Pageseventually their siblings or peers. Conflict is a part of life that children need to use to develop skills on resolving disagreements; conflict is not always bad. Peer conflict, however, can lead to aggressive behavior because of significant emotional and physical harm. Many youth lack the social skills needed to handle their aggravation. Peer conflict communicates joint disagreement or aggression between peers or peer groups. Peer conflict is characterized as conflict between people of equal or similar

The North American Free Trade Agreement - 1118 Words

The North American Free Trade Agreement(NAFTA) has tremendously helped Canada and its economic well- being. On the beginning of the year of 1994, an agreement on the basis of trading between Canada, the United States of America, and Mexico was made. This agreement was based on the motive of free trade, such that of paying significantly less in import and export taxes between the three nations. NAFTA has aided North America extensively, that being said helping Canada’s economy is no exception to it’s role. NAFTA has greatly helped Canada by growing the economy, creating more jobs, to improving prices and selection in consumer goods. In conclusion, NAFTA has been a big asset to Canada’s economic growth. NAFTA imperishably developed the†¦show more content†¦One important part of any country’s development is its economy. Canada’s economy with the help of the North American free trade agreement has branched over to new sectors of trade development never seen before. NAFTA has increased the overall growth rate of the Canadian economy, increased international trades, and has strengthened relationships with international partners in return. NAFTA has composed more jobs for Canada. In Canada, international trade is very usual, in fact, 1 in 5 is linked to international trade. NAFTA assisted on making over 1.8 million new jobs which were just the 5 years that NAFTA existed. In Canada, trade is growing vastly, which produces more people trying to do work that is lead onto the country because the more jobs mean more money that is spent on goods that are imported from other countries. Canadian companies who are partnered with the trade sector will be compelled to appoint those who are capable of working because more products mean increased work and increased jobs. NAFTA has also has conceived more jobs in diverse sectors from automotive to energy, to agriculture. With trading happening between not only countries affiliated with NAFTA but, every country, which means increased amount of jobs are composed to carry on with the schedule that countries are giving Canada. One essential part of any economy is the job market, the N orth American free trade agreement

Clinical Communication Is an Important Aspect †Free Samples

Question: Explain Clinical Communication Is an Important Aspect? Answer: Introduction Effective clinical communication is an important aspect in nursing practice with good listening and interpersonal communication skills that can overcome communication barriers and promote patient safety. In the chosen scenario, on a clinical practice, a second year student was asked by a registered nurse to complete a simple wound dressing for a patient. During the dressing, the registered nurse stormed into the room and glanced at the dressing. After that, she shouted and said that the dressing process is totally wrong and was asked to stop the dressing. She also screamed saying that the she is tired of the incompetent students and they are such a pain. She showed anger on the second year student and stormed out of the room. This made the student upset and she wanted to discuss with the registered nurse about the incident. The following essay deals with the relevant communication framework and its analysis, application in the professional nursing practice. Communication framework The communication framework that is relevant to the case scenario is the SBAR framework (Cornell et al., 2014). This is highly relevant to the case scenario as there was no proper handover of the patient to the nursing student by the registered nurse. During the clinical handover, it is important to standardize the communication that allows the nurses to communicate about the important information about the patient. This ensures patient safety and quality of care. In the given case scenario, the registered nurse should have communicated and demonstrated the patients proper information. She should have provided the accurate Situation, Background, Assessment and Recommendation (SBAR) regarding the type of wound and dressing along with precautions that was required for the wound dressing (Klim et al., 2013). As a second year nursing student, she lacks experience and necessary skills; it is the duty of the registered nurse to provide the appropriate information about the patients conditi on. For a safe working clinical environment, it is necessary to transmit important information to the member of a healthcare team that facilitates collection, organization and information exchange between them (Shah, Alinier Pillay, 2016). During the clinical handover, the registered nurse should have provided a concise statement about the wound and patient problem called Situation. The Background should have been provided where she should delivered pertinent information about the wound type and dressing. Assessment was also important where the nursing student should have properly analyzed the considerations and Recommendation where she should have demonstrated the acquired knowledge and provided proper feedback to the registered nurse. This would have helped her to know the level of understanding in her. Analysis of the communication scenario While analyzing the case scenario, it is evident that there is lack of effective interpersonal communication skills between the registered nurse and the nursing student. As there was ineffective interpersonal communication between them, it developed stress and it had a direct effect on the patients quality of care and safety (Kourkouta Papathanasiou, 2014). In addition, due to this communication barrier, the nursing student was unable to understand and provide feedback on what she understood after the clinical demonstration. In a professional setting, the nurses have the responsibility to care and advocate their voices so that there is no communication barrier in providing patient safety. Interpersonal communication between the healthcare team members has a direct link with the medical errors and patient safety. The nursing student was unable to provide feedback due to the communication gap and this annoyed the registered nurse as she considered her to be incompetent. The elements o f effective communication skills comprises of the nonverbal communication, listening and personal relationships. It is an ongoing process where the gestures and facial expression are important and must comply with the verbal communication (Bach Grant, 2015). In the scenario, registered nurse stormed into the room and then shouted and left the room in anger. This made the student and the patient upset and she wanted to discuss with the registered nurse about the incident. Among the elements of interpersonal communication, the communication process is a tow way process, where the one person talks and the other person listens along with feedbacks. In the case scenario, it was one-way communication, where the registered nurse just advised her to perform the dressing, without even assessing the level of her understanding about the wound management. Feedback is also an important element in interpersonal communication that aids the sender to know how accurately the receiver has received the message. In the case scenario, it was not done accurately as the registered nurse just provided the message without any scope for feedback. As there was lack of good personal relationship between the student and the nurse, she was not able to provide feedback and there was knowledge gap that prevailed in the scenario hampering the patient safety (Xie et al., 2013). Listening is also an important aspect of interpersonal communication. It is vital in nursing practice as proper attention and mobilization of all the information gathered by the nurse are emitted through the patient care ensuring safety. Through effective listening, the nursing student would have been able to understand the type of dressing and procedure that was required for the patient. It would also have ensured the patients needs and integrated care that was according to the evolving needs of the patients. Personal relationships are marked by compassion, kindness and empathy that help to develop good personal relationships among the nurses in a healthcare team (Burnard Gill, 2014). If there would have been good personal relationship between the registered nurse and the nursing student, she could have asked questions with kindness and provided information that did not scare her. On a contrary, the nursing student lacked listening skills as she was not clear with the wound dressin g procedure that she was advised to perform. There was also lack of acceptance and a harmonious relationship that affected the transmission of information between them. Interpersonal communication not only encompasses the transfer of information, but, also consists of emotional and mental dynamics that are required in communication (Hagemeier et al., 2014). Effective interpersonal communication practice is important as asking, screening and clarifying questions helps to focus on the patient safety. The registered nurse should have been present there providing her small amounts of information at a time, checking on how she was performing the dressing and pausing where it was required. In addition, listening, paraphrasing, summarizing, empathizing and making guesses helps to demonstrate the ability of the nurse in providing the patient centered care. If the nursing student would have listened and empathized during the demonstration, it would have been able to access the level of understanding and the doubts of the student (O'Shea et al., 2013). Application of SBAR communication framework SBAR stands for Situation-Background-Assessment-Recommendation that helps to facilitate prompt communication between the members of a healthcare team about a patients condition (Randmaat et al., 2014). It is a technique that provides concrete mechanism for the framing of conversation that requires critical attention and action plan. It is an easy way to focus on the expectations for the patient that fosters a patient safety culture. It helps to communicate pertinent information about a patient during clinical handover. In the case scenario, while advising and handing over the patient to the nursing student, she should have accurately advised and provided her with pertinent information about the patients wound and the dressing procedure (Chitkara et al., 2017). The registered nurse should have explained to the student about the problem and provided her a brief description about the type of wound and dressing called Situation. During this stage, it is important to communicate providing the brief. In Background stage, it is required to provide diagnosis of the patients condition, medical history and current medical status. In this stage, medical-based information is conveyed to assess the data (Blom et al., 2015). In the case scenario, the registered nurse should have demonstrated her procedure of the dressing with the current medical condition and patient history. In the assessment stage, the nurse should have provided the student the appropriate action plan for the dressing with medical aspects of the patient. Impertinent information about a patient can harm the patient safety and quality of care. The vital signs of the patient and the additional concerns about the patient status are also crucial as the course of action given to the patient is determined in this stage. The nursing student should have assessed the procedure of dressing that was demonstrated to her by the registered nurse. Lastly, the recommendation or the feedback where the nursing student should have provided feedback to the registered nurse about what she had understood and the gaps in her knowledge. If feedback would have been to the nurse, she would have been able to understand her level of knowledge and this scenario would have not occurred. Under the Standards for Practice for the enrolled nurses in the Nursing and Midwifery Board of Australia (NMBA), Standard 5 demonstrates that the enrolled nurses should collaborate with the registered nurses and with the other healthcare professionals so that it helps to develop the plan of care for the patient under their provision of care (Birks et al., 2016). For this, it is required to develop professional working relationships and clarifies the orders of the nursing care with the registered nurses. Conclusion In the given scenario, there is ineffective interpersonal communication between the registered nurse and the nursing student. During the clinical handover, the registered nurse did not explain the type and procedure of wound dressing and that resulted in the harm of the patient. The case scenario illustrates that there is ineffective communication and barriers prevail between them. The SBAR communication framework is relevant to the scenario as there should have been proper application of SBAR framework during patient handoffs. Effective communication encompasses the listening skills and feedback that are important to overcome the communication barriers and provide patient safety and care. References Bach, S., Grant, A. (2015).Communication and interpersonal skills in nursing. Learning Matters. Birks, M., Davis, J., Smithson, J., Cant, R. (2016). Registered nurse scope of practice in Australia: an integrative review of the literature.Contemporary Nurse,52(5), 522-543. Blom, L., Petersson, P., Hagell, P., Westergren, A. (2015). The SBAR model for communication between health care professionals: a clinical intervention pilot study.International Journal of Caring Sciences,8(3), 530-535. Burnard, P., Gill, P. (2014).Culture, communication and nursing. Routledge. Chitkara, H., Dials, K., Schuh, K., Thompson, N., Wagner, C., White, S. (2017). A Protocol to Enhance Nurse-to-Nurse Communication during Patient Handoff. Cornell, P., Gervis, M. T., Yates, L., Vardaman, J. M. (2014). Impact of SBAR on nurse shift reports and staff rounding.MedSurg Nursing,23(5), 334-343. Hagemeier, N. E., Hess Jr, R., Hagen, K. S., Sorah, E. L. (2014). Impact of an interprofessional communication course on nursing, medical, and pharmacy students communication skill self-efficacy beliefs.American journal of pharmaceutical education,78(10), 186. Klim, S., Kelly, A. M., Kerr, D., Wood, S., McCann, T. (2013). Developing a framework for nursing handover in the emergency department: an individualised and systematic approach.Journal of clinical nursing,22(15-16), 2233-2243. Kourkouta, L., Papathanasiou, I. V. (2014). Communication in nursing practice.Materia socio-medica,26(1), 65. O'Shea, E. R., Pagano, M., Campbell, S. H., Caso, G. (2013). A descriptive analysis of nursing student communication behaviors.Clinical Simulation in Nursing,9(1), e5-e12. Randmaa, M., Mrtensson, G., Swenne, C. L., Engstrm, M. (2014). SBAR improves communication and safety climate and decreases incident reports due to communication errors in an anaesthetic clinic: a prospective intervention study.BMJ open,4(1), e004268. Shah, Y., Alinier, G., Pillay, Y. (2016). Clinical handover between paramedics and emergency department staff: SBAR and IMIST-AMBO acronyms.International Paramedic Practice,6(2), 37-44. Xie, J., Ding, S., Wang, C., Liu, A. (2013). An evaluation of nursing students' communication ability during practical clinical training.Nurse Education Today,33(8), 823-827.

Pastor free essay sample

Comparison Matrix paper 1 Alphonso Guice Jr. Grand Canyon University: LDR800. v10R 05/01/2013 Ethical Decision Making in Organizations: The Role of Leadership Stress. Marcus Selart/ Svein Tvedt Johansen _______________ Future of Ethically Effective Leadership Chaudhary Imran Sarwar ____________ The Ethical Dimension in Transformational leadership Anona Armstrong Each of the articles will give a different view point on how ethical leadership can be viewed, measured and revealed in stressful situations. The first article â€Å"Ethical Dimension in Transformational leadership†, will allow us to establish a range of values towards proving that Transformational Leadership style of management is the right style for ethical decision making. Armstrong, A. (2008) states that the values that are possibly relevant to this study is possibly related to the important essentials to Transformational leadership. The second article â€Å"Future of Ethically Effective Leadership† introduces three different theories and how these theories can effect the testing of the ethical leaders in the future. Sarwar, C. We will write a custom essay sample on Pastor or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I. 2013) also establish that there are three performance levels that can support the effectiveness of an Ethical Leader. The third article â€Å"Ethical Decision Making in Organizations: The Role of Leadership Stress† will attempt to prove that stressful situations can affect a leaders ability to act in an ethical manor and possibly skew the ability to recognize ethical dilemmas when faced with the situation. Selart M. amp; Johansen S. T. (2011) reveals that this revelation could explain why some of the organizational scandals were so profound complex depending on the stress level of the corporation.